When you purchase online with MAX ECO / GROUP MAROX S.C. you have a statutory right to return a product up to 7 days after your order has been delivered.
This is possible only when the goods have not been used and has not been damaged in any way. Bulbs must be returned in original, undamaged packaging. Returned goods should be returned together with the proof of purchase and complaint protocol. Shop guarantees the return of an amount equal to the price of goods. The money will be returned within 5 working days by bank transfer to account specified by the customer. The returning cost is not refundable.
We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the product to us and we will organise a refund (excluding delivery cost). Store does not accept any parcels sent COD. To be returned; goods must be send with an invoice or receipt.
- Please note: Any goods returned must be in their original packaging or a surcharge of 30% will be issued.
Any breakages or damages must be reported within 24 hours of purchase/delivery. We are not liable for any breakages/damages caused during postage transit.
All goods returned will be inspected for damage and authenticity upon receipt, if we discovers any defects, we reserve the right to refuse to refund or replace and return the item(s) to you.
Goods damaged will be replaced by another, full value product, and if it is impossible (for example due to exhaustion of stocks), shop will return to buyer the equivalent price of the product or offer other goods available in the store to choose from.